Terms & Conditions


In this document the following words shall have the following meanings:

“Buyer” means the organisation or person who buys Goods

“Goods” means the articles to be supplied to the Buyer by the Seller;

“Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trade marks, know-how and all other forms of intellectual property wherever in the world enforceable;

“Seller” means Bowloom Limited.


These Terms and Conditions shall apply to sales of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless the Buyer specifically states in writing, separately from such terms, that it wishes such terms to apply and this has been acknowledged by the Seller in writing.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.


The price shall be the agreed price as quoted unless agreed in writing between the parties.

Rug orders will require cleared payment in full prior to order.

Credit terms may be offered to trade customers subject to satisfactory credit vetting of the Buyer by the Seller. The offer of credit will be at the sole discretion of the Seller.
Where credit is offered payment of the price and VAT and any other applicable costs shall be due within the terms stated on the quotation or invoice supplied by the Seller, unless otherwise agreed in writing. In cases where credit is not offered payment will be required before release of goods by the Seller.

The Seller shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 2.5 per cent per month above the base rate of the National Westminster Bank

If payment of the price or any part thereof is not made by the due date, the Seller shall be entitled to:

require payment in advance of delivery in relation to any Goods not previously delivered;

refuse to make delivery of any undelivered Goods without incurring any liability whatever to the Buyer for non-delivery or any delay in delivery;


Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.

The Sellers description of Goods is correct at the time of press release. The Seller has the right to change the specification of any product without prior notice. Delivered products may differ slightly in texture & colour to the Sellers published products, the Buyer accepts this when they proceed with order.


Where a sample of the Goods is shown to and inspected by the Buyer, the parties hereto accept that such a sample is representative in nature and the bulk of the order may differ slightly in weave & colour as a result of the manufacturing/dying process.

Where a description of the Goods is shown to & inspected by the buyer, the parties hereto accept that such a description is representative in nature & the order may differ slightly as a result of the manufacturing process, these will be within commercial tolerances. (eg width, colour)

All website images are a representation of the manufactured product, many PC screens & mobile devices can alter the tones of the original image, we recommend you request a sample prior to order.


Unless otherwise agreed in writing, delivery and installation of the Goods shall take place at the address specified by the Buyer on, or as close as possible to the date agreed between the Buyer and Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

The Seller will not be liable for any damages/losses to the Buyer as a result of a delay in delivery by a third party carrier.

The Buyer accepts full responsibility of the condition of goods once they take delivery, the Seller will not be responsible for the condition of goods beyond this point. Any damages, over deliveries and duplicated orders should be reported immediately to the Seller & listed on the delivery receipt of the third party carrier.

If the Seller is unable to deliver the Goods because of actions or circumstances under the control of the Buyer, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be effected and the Buyer shall be liable for any expense associated with such storage including insurance.

Delivery dates for new stock or bespoke orders quoted by the Seller are an indication only, the Seller will not be liable for late delivery dates due to the manufacturing and dying process nor accept any of the Buyers related costs.


Risk in the Goods shall pass to the Buyer upon receipt of the goods. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first.


Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.


The Seller will not take back any goods not required or sold by the Buyer, unless otherwise agreed, in which case the following terms apply.

Any returns must be authorised by a representative of the Seller before any credit will be given.

Where the Seller agrees to accept the return of goods that are not damaged the Buyer will be responsible for the cost of carriage and will ensure that they are carefully packaged to avoid any damage in transit. All return of goods must be sent by signed for delivery. The Seller will not be obliged to accept any goods that are damaged in any way, these will be inspected within ten days of return, no credit will be given prior to inspection. The Seller will only accept returns that appear in the Sellers current Publication List.

Credit of amounts due or paid in will only be given for goods that are in saleable condition.

The Seller may charge a re-stocking surcharge, this will be agreed in writing prior to Buyers return of Goods.

The Seller will not accept any returns or cancellations of bespoke/special orders, these are items not listed in the Sellers current Publication List.


The Seller shall not be liable for any all loss or damage suffered by the Buyer in excess of the contract price.

Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents.

The Seller will not be responsible for any of the following.

Cleaning/general maintenance of said goods.

Additional installation costs/visits relating to delays by the Buyer for areas not ready for installation on the agreed fitting dates.

Additional costs relating to delays by the Seller suppliers due delivery, manufacturing etc

Delivery delays by third party carriers of said goods

Product fading of said goods

Weave, texture or colour variations between samples & ordered Goods

Damage during delivery, unloading and storage of said goods

Moth or insect infestation of said goods

Any other circumstances the Seller has no control over.

Any other circumstances resulting from Buyers negligence.


All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties.


The Seller can recommend professional carpet layers & Cleaning companies relating to their goods but in no way will accept any liability as a result of damage, loss or expenses relating to these recommendations.

The Seller can provide advice which can aid the Buyer to decide the most suitable products/services for them, the Seller will not accept any liability as they may not have been given all aspects of on-site conditions. It is the Buyers responsibility to ensure the products/services are suitable for their conditions.

The Seller has the rights to alter prices, colours, texture of weaves without any prior notice.

The Seller has the rights to discontinue products and colours at any time without any prior notice.

The Sellers employees/sub contractors do not have the authority to present the wear life expectancy of any products or suitability of purpose/site conditions.

The Seller is unable to remove & dispose of waste that has signs of moth infestation or is wet through as a result of being stored outside & exposed to the elements.


The Seller will move (where agreed) any larger items of furniture, these must be emptied of all smaller items prior to installation. All small lights, ornaments, side tables, toys, books etc must be cleared & stored in rooms such as bathrooms that are not being installed. Additional labour costs may be applied.

Larger heavier items such as self assembly furniture must be dismantled prior to installation, the Seller cannot accept any responsibility of items such as these (or similar) if they are left in the rooms for the fitters to move.

Our fitters are always very careful when moving old and antique furniture however we are unable to assess the condition of these items until they are moved to allow the fitting of new carpets. The condition of old furniture can be very unstable & collapse or break when moved, unfortunately we are unable to accept responsibility for any repair costs incurred.


All electrical items must be disconnected & removed prior to installation, the Seller will not be responsible for any faults in productivity after installation.


Our fitters are extremely careful when manoeuvring carpets/materials/items of furniture however some items are extremely large & heavy making it impossible not to mark/scuff areas such as walls, skirting boards etc especially in confined spaces.

During the installation process it is possible finished skirting can mark or chip, our fitters need to install the carpet into a very small gap between the skirting & gripper, there are some types of rough carpet backing that can cause this damage. Some types of paints/varnishes and fillers are very delicate if they have not been prepared properly by your decorator,  please allow for your contractor to return & make good any areas of damage following installation.

Whilst care is taken when installing stair runners it is possible cracking to the paintwork may occur as a result of the vibration caused by the fitting process, please allow for your decorator to return to site to make good any areas of damage. Unfortunately Bowloom cannot be responsible for this.

In extreme cases wall plaster can fall off the underside of staircases due to the vibration caused by the fitters, this is often due to the plaster preparation work by contractors or movement in old staircases, the Seller will not accept responsibility for any costs relating to repair.

In extreme cases stair treads and risers can collapse due to the vibration caused by the fitting process, this is due to the poor support behind the woodwork that is not evident when surveyed therefore the Seller will not accept responsibility for any costs relating to repair.


As part of our commitment to the Environment we always re-use existing gripper where possible. Gripper does not wear out and can be successfully re-cycled, our fitters will examine the existing gripper to ensure it is not damaged and is suitable for the floorcoverings being installed.


All subfloors must be in an suitable condition to accept the specified materials, they must be fully re-instated, levelled & secured by your appointed contractors prior to installation.

Any return visits required due to areas not being ready for installation relating to subfloors will be charged as extra.

The Seller will not be responsible for any future damage to carpets caused by uneven subfloors.


Please ensure all doors are eased to allow adequate clearance over the new installation. Any doors that do not clear the new carpet installation where possible will be removed & carefully laid against the wall, you will need to instruct your joiner/builder to ease & re-hang. We do not use the basic door cutting machine that many retailers use, this can heavily damage/splinter the bottom of your doors.


Unfortunately Bowloom do not supply or install any flooring protection after installation, this is the responsibility of  contractors still working on-site.

We advise against any form of self adhesive carpet protection, this type of product will leave an adhesive residue on the surface of the floorcovering & be detrimental to the longevity of the product. The removal of this type of product can cause tuft loss & loose installation.


All cables & pipework underneath subfloors should be a minimum of 2cm underneath the surface to ensure they are not damaged by nails or other fixings during the installation process.

Please ensure all areas of services under concern are highlighted to the fitters before installation commences.

Radiator connections should be secure and correctly installed prior to carpet installation. Carpet installation will not affect any pipework correctly installed but may affect loose pipework caused by other trades or age related connections, we cannot be responsible for any damage as a result of loose connections.

Alarm cables are very sensitive, we do not recommend installing carpets over these services, we understand this needs to be undertaken on occasions so our fitters are extremely careful in these circumstances.

The Seller is unable to install carpets over live electrical cables, these must be re-routed in accordance with building regulations.

The Seller cannot be responsible for any damage as a result of the above.


It is at the Sellers discretion to position seams in the most suitable area unless advised pre-order by the Buyer.

Where seaming is required it must be appreciated that it is impossible to achieve a completely invisible seam.


Our complimentary James Starter Sets are ideal spot stain removal kits. Always follow the James instructions & test for colour fastness & material perpetuation in an inconspicuous area: apply, leave to soak for 12 hours & evaluate before attempting stain removal.

Bowloom Ltd will not be responsible for any damage caused by the James Cleaning Chemicals, please contact James direct for cleaning advice prior to stain removal. www.james.eu


The Seller requires 50% deposit with order (unless stated different in the quotation), this can be paid by transfer or credit card.

Balance payments must be made within the terms of our quotation. All card payments will be automatically taken on the same card as the deposit unless advised 48 hours prior to the agreed installation date.

Balance payments will be required if projects are delayed by more than 7 days beyond the agreed first installation dates, storage charges may apply for delays more than 14 days.

All additional fitting charges related to return visits due to areas not being ready on the agreed installation date will be required to be paid in full prior to the rearranged installation date.


The Buyer accepts all of the Sellers Terms and Conditions of Sale of Goods when placing an order.

Should the Buyer have delays on site the Seller will invoice all materials & require payment in full within 24 hours. We will store all materials free of charge for three months.


Sale items are either discontinued ranges/colours or slight B grade quality.

All Sale items are non-returnable, please order a stock cutting for approval

All Sale items are subject to stock availability


The Seller will provide a one year guarantee against installation faults.


We recommend the use of heavy duty plastic office chair mats when castor chairs are in use.


The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.


Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.


The contract between the Buyer and Seller for the sale of Goods shall not be assigned or transferred, nor the performance of any obligation sub-contracted, in either case by the Buyer, without the prior written consent of the Seller.


The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.


This Agreement shall be governed by and construed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.


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